Refund Policy of Mid-man
At Mid-Man, we believe most concerns can be resolved with a quick conversation. We encourage you to reach out to us via our Contact Us page. Our Customer Service team will respond within 1–12 hours (usually much faster) with a review of your issue and a solution.
We understand customers may sometimes file complaints or request refunds. Each case is reviewed individually. Different services may have unique refund timeframes. Please refer to the product or service categories below for specific refund periods and policies.
Refund Requirements
You may be eligible for a refund under the following conditions:
Marketplace Products/Services:
A refund may be issued if the product provided by the seller does not align with the description or promises made in the listing.
Services Provided by Mid-Man:
Refunds are granted if the service fails to function as described.
If the above conditions are not met, Mid-Man reserves the right to deny refunds.
Social Media Accounts
Marketplace Accounts:
No refunds or returns are permitted once the transaction is complete.
Accounts Sold by Mid-Man:
- Refunds are allowed only if the account does not match the description provided.
- Disclaimer: After the account is delivered, Mid-Man is not responsible for any issues, including but not limited to demonetization, suspension, or other account-related problems.
- As these are digital products, Mid-Man cannot verify customer actions post-delivery.
AdSense Account Support
Occasionally, Mid-Man may provide a complimentary U.S. AdSense account during special promotions. This gift is not part of the product purchase and comes with no warranty or guarantee. Mid-Man is not responsible for the gifted AdSense account.
Trustpilot Reviews
Warranty Conditions:
Mid-Man offers a 3-month replacement warranty from the date the review is first posted. If a review is deleted or becomes invalid within this period, it will be replaced at no cost. Replacement reviews are delivered within 7 days.
Refund Conditions:
Refunds are considered in these situations:
- If the reviews purchased are not received within 7 days of the expected order completion date.
- If Mid-Man cannot replace a deleted review during the warranty period.
Refunds will be issued only for reviews that cannot be replaced. Successfully delivered and maintained reviews are non-refundable.
Other Social Media Accounts
No Refund After Delivery
All sales are final once a social media account is delivered.
Account Delivery Details:
- Delivery is deemed complete once the buyer receives account login information via email or another agreed-upon method.
- Buyers are responsible for ensuring account details meet expectations before finalizing the purchase.
No Refunds for Post-Delivery Issues:
Mid-Man is not liable for problems that arise after delivery, including account suspension, follower loss, or other changes.
Assistance and Support
While refunds are not provided post-delivery, Mid-Man is committed to offering assistance with pre-sale inquiries or clarifications about accounts.
Disputes:
Disputes must be communicated within 24 hours of account delivery. Mid-Man will work to resolve these disputes amicably while adhering to the no-refund policy.
Policy Updates
Mid-Man reserves the right to modify this Refund Policy at any time, with changes effective immediately upon posting.
Retention Guarantee
Mid-Man offers a limited retention guarantee for certain services. If followers, likes, views, or plays provided by Mid-Man are reduced beyond the agreed-upon amount, Mid-Man may redeliver them at no cost. The retention guarantee duration varies by service and is outlined below:
Mid-Man Services Retention Guarantee and Refund Policy
The table below outlines the retention guarantee durations and refund policies for various services provided by Mid-Man.
|
Mid-Man Service |
Retention Guarantee |
Refund Policy |
| YouTube Watch Hours | 365 Days Retention | No refund after delivery |
| YouTube Subscribers | Lifetime Guarantee | No refund after delivery |
| YouTube Likes | Lifetime Guarantee | No refund after delivery |
| YouTube Dislikes | Lifetime Guarantee | No refund after delivery |
| YouTube Comments | Lifetime Guarantee | No refund after delivery |
| YouTube Views | Lifetime Guarantee | No refund after delivery |
| Instagram Followers | 60 Days Guarantee | No refund after delivery |
| Instagram Likes | Lifetime Guarantee | No refund after delivery |
| Instagram Views | Lifetime Guarantee | No refund after delivery |
| Instagram Comments | Lifetime Guarantee | No refund after delivery |
| Facebook Followers | 60 Days Guarantee | No refund after delivery |
| Facebook Likes | Lifetime Guarantee | No refund after delivery |
| Facebook Video Views | Lifetime Guarantee | No refund after delivery |
| TikTok Followers (Fans) | Lifetime Guarantee | No refund after delivery |
| TikTok Video Likes | Lifetime Guarantee | No refund after delivery |
| TikTok Views | Lifetime Guarantee | No refund after delivery |
| TikTok Shares | Lifetime Guarantee | No refund after delivery |
Notes:
- Retention guarantees ensure that services delivered maintain their promised results within the specified timeframes.
- Refunds are not issued once delivery is completed, as stated in the terms of service.
Retention Guarantee Exclusions
The guarantee becomes void under the following circumstances:
- The customer ordered from another company, service, or individual.
- Reductions occurred before ordering from Mid-Man or through other means.
- The customer makes their account private, restricted, or inaccessible (e.g., username changes).
- The customer blocks, deletes, or bans the followers/likes/views provided by Mid-Man.
Final Determination
Mid-Man reserves the right to make a final, non-appealable decision regarding retention guarantee requests.
Contact Us
For questions or concerns regarding this Refund Policy, contact us via:
- LiveChat
- Contact Form
